Welcome to Meraki. By accessing or placing an order through our website www.merakiofficialpk.com, you agree to the following terms and conditions:

1. General Terms

• By placing an order, you confirm that you are 18 years of age or shopping with the consent and supervision of a parent or legal guardian.
• Meraki reserves the right to update or modify these terms and related policies at any time, without prior notice.

2. Pricing & Payments

• All prices listed on our website are in Pakistani Rupees (PKR). If you're visiting from another country, prices may be displayed in your local currency for convenience.
• Product prices may be subject to change without notice. However, once your order is confirmed, the amount at checkout will be honored.
• We offer secure payment options including credit/debit cards, bank transfers, and Cash on Delivery (COD); Available for orders below Rs. 15,000 only.

3. Product Availability & Order Cancellations

• While we strive to maintain accurate stock levels, certain items may become unavailable after your order is placed. In such cases, our team will reach out to offer an alternative or store credit.
• Please note: Orders cannot be canceled once they have been processed and confirmed.

4. Intellectual Property

• All content on this website—including product images, logos, text, and designs—is the exclusive property of Meraki. Any reproduction, modification, or use without written permission is strictly prohibited.

5. Limitation of Liability

• Meraki is not responsible for delays caused by courier companies, weather disruptions, or other unforeseen external factors.
• We are not liable for any indirect or consequential losses that may arise from the use of our website or products.

For any further inquiries regarding our terms, feel free to reach out to us at merakipkofficial@gmail.com or via our social media channels.

At Meraki Official PK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at https://www.merakiofficialpk.com/.

Information We Collect

We may collect the following:

• Personal details like your name, email, address, phone, and payment info (only via secure payment gateways).
  
• Usage data such as your IP address, browser, device type, and pages visited, through cookies and analytics tools.

How We Use Your Info

We use your information to:

• Process your orders
  
• Contact you about your purchases
  
• Send promotional offers (only if you subscribe)
  
• Improve our services and website
  
• Prevent fraud and ensure security

Sharing Your Info

We only share data with trusted third parties (e.g., payment providers, shipping services) to fulfill your orders. We never sell your personal data.

Cookies

We use cookies to enhance your browsing experience. You can disable them in your browser settings, but some features may not work properly.

Your Rights

You can request access to your data, ask for corrections or deletion, and unsubscribe from marketing anytime by contacting us.

Data Security

Your data is protected with secure systems and encryption. Payments are handled by secure third-party processors.

Changes

We may update this policy from time to time. Updates will be posted on this page with the revised date.

Contact Us

Have questions? Reach out at:
Email: merakipkofficial@gmail.com
Phone: +92 321 1955366

1. Free Shipping on all orders.
2. Orders are dispatched via trusted delivery partners, depending on your location.
3. Estimated delivery time: Varies from product to product.
4.  Tracking details are shared via SMS or email once your order is shipped.
5. Delivery timelines may vary slightly during high-volume periods or due to unforeseen delays.
6. For queries, contact us at: +92-321-1955366 or via our social media.

At MERAKI, customer satisfaction is our top priority. While we do not offer refunds, we’re happy to accommodate exchanges under the following terms:

• Exchange is possible only if:
• The product received is damaged or incorrect.
• An unboxing video is shared, clearly showing the issue. This step is essential for us to process any claim.
• The item is unused, unwashed, and in its original condition with tags and labels attached.
• The request is made within 7 working days of receiving the order.
• The item was purchased at full price (sale or discounted items are not eligible for exchange).
• A valid purchase invoice must be provided at the time of exchange.
• Customers are required to send the parcel back themselves for exchange processing.
• Please allow 7–10 working days for the exchange to be processed once the returned parcel is received.
• Refunds are not offered at this time.

For any exchange-related queries, you may contact us at WhatsApp (+92-321-1955366) with your invoice to discuss further.